| | Industry: Higher Education | The Situation:
- Management transition imminent
- Faculty/administration discord
- Faculty morale poor
- Uncertainty of direction for new management, and unclarity about accomplishments of outgoing management
- Poor treatment of students by administrative staff, and mediocre faculty evaluations by students
The Intervention:
- Interviews with all members of executive committee, including outgoing and incoming management, faculty representatives and several randomized members of both groups to distinguish current scenario
- 3 Day off-site meeting with executive team and three invited non-tenured faculty members and non-executive staff representative to
- Perform scenario development for creation of long-term vision of college
- Quantify the vision
- Create 1-year and 5-year goals
- Map the strategy to accomplish those goals
- Develop the strategic message with the outgoing and incoming management to ensure smooth transition
Results:
- All faculty and staff know, share and understand both vision and strategy
- Strategic projects underway to accomplish goals
- New metrics in development for strategy management over long-term
- Morale of faculty improved, student evaluations not yet in
- Management transition complete
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